Customer story · Physio clinic
How AarogyaCare killed paper SOAP notes — and shrank insurance pre-auth to 90 seconds.
AarogyaCare Physio
Mumbai · 4 clinics · 11 therapists · est. 2017
90s
Insurance pre-auth time
+47%
Sessions logged (12 months)
0
Medico-legal incidents post-switch
100%
SOAP notes signed-off digitally
The challenge
Dr. Meera Iyer ran a tight ship — but she was running it on paper. Therapists wrote SOAP notes in spiral notebooks. Insurance pre-auth meant calling Star Health, faxing forms, waiting. A patient's discharge summary took 30 minutes to compile. Most painfully, after a medico-legal scare in 2024, the audit trail of who-wrote-what-when was effectively non-existent.
“SOAP sign-off with audit trail is the reason we went paperless. Our medico-legal exposure dropped overnight, and insurance pre-auth is now a 90-second job.”
— Dr. Meera Iyer, Clinical Director
What changed
- Digital SOAP with sign-off lock — body diagram annotation, photo attach, immutable post-signature. Full audit trail for every change.
- Insurance pre-auth templates for 12 major insurers — Star, HDFC ERGO, ICICI Lombard, Bajaj. Pre-fill, submit, track. 12 min → 90 sec.
- DPDP Act 2023 compliance audited externally. Patient consent flows, data localisation, the works. The kind of paperwork that wins big-employer corporate contracts.