Help topic
Billing & payments
UPI mandates, no-cost EMI, Razorpay, smart dunning, GST invoicing, and refunds.
How do I set up UPI auto-debit mandates?+
Settings → Billing → Payment methods → Enable UPI Mandate. Members are prompted to authorise via UPI app on their first auto-renewal. Subsequent renewals charge automatically — no member action needed.
What does smart dunning do?+
When a card or UPI charge fails, AskFitness automatically retries on a smart schedule (12 hrs / 36 hrs / 72 hrs / 7 days), sends WhatsApp + SMS reminders at each step, and offers an alternate payment method on day 4. Recovers ~62% of failed charges on average.
How is no-cost EMI configured?+
Pricing → No-cost EMI → toggle the banks (HDFC, ICICI, Axis, SBI, Kotak +19 more) and tenures (3/6/9/12 months). The discount you offer is shown to members at checkout. We collect the bank EMI subvention from your PG account; you see net rupees in AskBooks.
Can I issue a refund?+
Billing → Invoice → Refund. Partial or full refunds supported. Refunds reverse against the original payment method (UPI / card). Credit notes are auto-generated and registered with IRP for e-invoicing.
How do GST invoices work?+
Every invoice is GST-compliant by default. For B2B sales over ₹5 Cr turnover, IRN registration with GSTN happens automatically via AskBooks. Invoices include HSN codes, signed JSON, QR code — full e-invoicing schema.
Still stuck?
Our team is on WhatsApp.
Avg first response: 4 minutes during business hours.
Other help topics
Members & memberships
Profiles, plans, freezes, family + corporate, biometric check-ins, and KYC.
6 articles
AskBooks ERP
Bank reconciliation, GSTR filing, TDS, P&L, balance sheet, and Tally / Zoho export.
5 articles
WhatsApp & notifications
Verified Business setup, message templates, opt-in flows, festival campaigns.
5 articles
Migrating from another tool
Mindbody, Glofox, YoActive, Your Digital Lift, Tally, or any custom tool — we handle the import.
5 articles