Help topic
Migrating from another tool
Mindbody, Glofox, YoActive, Your Digital Lift, Tally, or any custom tool — we handle the import.
How long does migration take?+
Median 7 days. Day 1-2: discovery + sandbox import. Day 3-4: parallel run between old + new. Day 5-7: cutover. Day 8: sign-off. Free on every plan, including Starter.
What gets migrated?+
Members + profiles, active memberships + freeze rules, attendance history, PT bookings, payment history, GST invoices, and your accounting ledger. Photos, KYC documents, and biometric templates also transfer.
Is there downtime?+
No. We run both systems in parallel for 72 hours. New transactions go to AskFitness from cutover; old reads still work in your legacy system. Members never see anything change until the new mobile app drops with your branding.
What if I lose data?+
Zero-data-loss guarantee: if we lose any record (member, transaction, class), we credit you 12 months free. Across 300+ migrations, we have not had to pay this out once.
I use a custom tool / spreadsheet — can you still migrate?+
Yes. Send us your CSV exports, screenshots, or even raw spreadsheets. Our migration team has imported from custom Access databases, hand-built Google Sheets, and 18-year-old DOS gym software. If it has data, we can move it.
Still stuck?
Our team is on WhatsApp.
Avg first response: 4 minutes during business hours.
Other help topics
Members & memberships
Profiles, plans, freezes, family + corporate, biometric check-ins, and KYC.
6 articles
Billing & payments
UPI mandates, no-cost EMI, Razorpay, smart dunning, GST invoicing, and refunds.
5 articles
AskBooks ERP
Bank reconciliation, GSTR filing, TDS, P&L, balance sheet, and Tally / Zoho export.
5 articles
WhatsApp & notifications
Verified Business setup, message templates, opt-in flows, festival campaigns.
5 articles